How an Answering Service Can Grow Your Medical Practice

Great doctor-patient relationships are the foundation of a successful medical practice. As a medical practitioner or entrepreneur, you know that emergencies happen at any time. However, maintaining good communication and focusing on your medical practice simultaneously can be hard. Fortunately, call answering services streamline operations, thanks to the benefits below.

Ensure 24/7 Availability

Today, people use many mediums to reach businesses at all hours of the day. For example, your patients can email your office, leave a message on social media platforms, or call your phone lines. As a result, people expect businesses to be available at any time, even outside regular work hours.

24/7 availability is crucial in the healthcare industry, where emergencies happen at night. In such cases, you can’t always expect your staff to be available. Thankfully, a 24/7 answering service keeps your patients calm and gets all the vital information. In case of emergencies, the operator contacts the physician on call.

A 24/7 answering service lets patients know that your facility is open for business at all times. As a result, you can attract more clients and good reviews. 

Fulfill HIPAA Guidelines

Healthcare facilities must observe HIPAA regulations or risk penalties and fines. Under this act, medical centers should protect patient information and restrict access to unauthorized parties.

A HIPAA-compliant answering service understands your security and privacy requirements. Also, a reliable service has well-trained employees who know the data that qualifies as protected health information (PHI), including last names, addresses, headshot images, and insurance information. 

Moreover, the operators use secure communication channels to prevent data breaches. Consequently, you earn your patients' trust and avoid steep fines that can disrupt your operations. 

Keep Records

An answering service keeps records of call logs and analytics. In turn, medical practitioners use these records for follow-up care and can access past information for clarity. Moreover, answering services record call analytics like abandon time and captured leads. 

As a result, you can easily monitor your company's growth and make better decisions. Also, an answering service timestamps all calls, which helps medical facilities to keep accurate records.

Save Money

Administrative assistants can cost a lot to hire. In addition to salaries, you usually pay health benefits or overtime. What's more, you incur training costs if the assistant leaves and you hire another one. These costs can be too hefty for a small medical practice.

In comparison, you get a customized price package with an answering service. Pricing typically depends on the volume of incoming calls or duration of calls. Also, answering services offer scalable packages to accommodate your facility's growth. Subsequently, you save money on hiring administrative staff so that you can invest it in your clinic.

Enhance Productivity

A large volume of calls can overwhelm employees, so consider an answering service. What's more, the staff in a medical practice get busy during the day as they refill prescriptions, answer patients' concerns, and file records. Thus, answering calls distracts employees from core tasks.

In contrast, an answering service unburdens your team from answering calls and allows them to concentrate on business goals. The employees then have more time to concentrate on patients, which can, in turn, help with company growth.

Achieve Better Customer Satisfaction

When patients call your practice, they usually expect a sympathetic ear to listen to their problems. An answering machine can disappoint patients and discourages them from calling again. In contrast, a live answering service provides the kind of empathy that patients often expect from a caring medical office.

The operator takes basic information, sets up appointments, and assures the patient that your office will look into their issue urgently. As a result, your practice becomes highly ranked, and you attract more patients.

AnSer's answering services keep your medical practice available 24/7 and free employees to focus on essential tasks. Call our consultants today to ensure you don't miss a call.