Blog Layout

2023 ATSI AOE 22 Years and TOP SCORE

Jun 23, 2023

Outstanding Service Earns Award of Excellence

AnSer wins coveted ATSI Award of Excellence

TOP SCORE

AnSer of Green Bay, WI has been honored with the exclusive ATSI 2023 Award of Excellence for the 22nd year and TOP SCORE of all participants. This award is presented annually by the Association of TeleServices International (ATSI), the industry’s Trade Association for providers of telecommunications and call center services including telephone answering and message delivery across North America and the UK. AnSer was presented with the award at ATSI’s 2023 conference in Atlanta, GA.

Independent judges are contracted by ATSI to evaluate message services over a six month period. The scoring criteria includes:

Response Time
Courteousness of Rep
Accuracy of Call
Knowledge of Account
Overall Impression of Call

“For 27 years, ATSI and CAM-X have partnered together to bring our association the ATSI AOE (Award of Excellence). This program is a great way for you and your staff to find out how well your callers are being taken care of. The AOE is not a competition against other answering services; it is a competition against yourselves. It is a tool to measure how well your business partner's callers are being treated. Since all calls are graded by a neutral third party, you can get an honest appraisal of the quality being given. Measured politeness, manners and the best possible message are the way to ensure success for both your service and their business and there is now the option to have 10 or 20 calls evaluated. ATSI is very happy to continue to provide this evolving program to our members, through our association with CAM-X!” says ATSI President Jim Reandeau.

The award started 27 years ago as a means to improve the overall quality of the call center industry by setting expectations and measurements to ensure a successful call handling experience.

Now a twenty-two time winner AnSer earned the Onyx Plus Award. ATSI extends its congratulations to the staff of AnSer on their proven TOP SCORE quality service to their customers.

About ATSI

The Association of TeleServices International was founded in 1942 as a national Trade Association representing live answering services. ATSI now encompasses companies across North America and the UK offering specialized and enhanced operator based services including: call centers, contact centers, inbound telemarketing (order entry), paging, voice messaging, emergency dispatch, fax, and internet services among others.

< Older Post Newer Post >

The Benefits Of A Professional Answering Service For Your Property Management Business

06 Mar, 2024

Answering services can help your property management business function more efficiently. Read on for signs that you need to hire an answering service.

Why Virtual Reception Services Are The Future Of Business Communication

12 Feb, 2024

Virtual reception services help manage business operations efficiently. Learn more about the benefits of these services by reading our blog.

Strategies for Effective Successful Customer Support

06 Feb, 2024

Effective customer service communication helps build strong customer relationships in today's fast-paced business world. Read this blog on some strategies.

Why Your Phone Answering Service Should Be As Knowledgeable As You Are

13 Dec, 2023

When you hire a phone answering service, you want to make sure that they have the right knowledge. Read our blog to learn how to find the right service.

Improve Hospice Communication With an Answering Service

06 Nov, 2023

One tool that hospice companies can leverage to enhance their services is an answering service. Learn how you can benefit from this service in our blog.

AnSer Receives 2023 Award of Excellence from CAM-X

16 Oct, 2023

For the 17 th time, AnSer Answering Services has been honored with the exclusive 2023 Award of Excellence. The award is presented annually by the Canadian Call Management Association (CAM-X), the industry’s Trade Association for providers of call center services including telephone answering and message delivery. AnSer was presented the award recently at the CAM-X 59 th Annual Convention and Trade Show in Calgary, Alberta. Independent judges are contracted by CAM-X to evaluate message services over a six-month period. The scoring criteria includes response time, courteousness of rep, accuracy of call, knowledge of account, and overall impression of call. For over 70 years, AnSer has been a leader in the telecommunications industry and is now a 17-time winner of the Platinum Plus Awards which demonstrates AnSer’s quality service to its customers. If you would like to learn more about AnSer’s services and how they are able to help improve your communications with your current customers and potential new customers, call any time and ask for Byron at (920) 490-7700.

Virtual Answering Services: Health and Hospice Businesses

26 Sep, 2023

Provide vital services to your patients with virtual answering services. Read on to learn more about this exciting new advancement in technology.

How An Answering Service Can Help With Emergency Plumbing Calls

29 Aug, 2023

Answering services can help offer immediate assistance 24/7 for your clients when they have issues. Read our blog to learn more information.

ANSER NAMED TO INC 5000 LIST

25 Aug, 2023

AnSer Answering Services for the second time in the past three years has ranked in the annual INC 5000 fastest-growing private companies list. AnSer is part of Message Network, Inc. headquartered in Green Bay, WI, but AnSer is operating a total of 18 call centers with live telephone agents from coast to coast in the United States. For over 70 years, AnSer has been a leader in the telecommunications industry and is currently the #1 ranked call center in North America by the industry’s two largest associations. President Allan Fromm commenting on the many recent achievements of AnSer said, “I am very proud of our entire team working towards our company goal of providing a friendly, professional customer service experience. Our recent awards and continued growth are a testament to our team’s commitment, and we appreciate the recognition from third parties.” If you would like to learn more about AnSer’s services and how they are able to help improve your communications with your current customers and potential new customers, call any time and ask for Byron at (920) 490-7700 .