2023 AOE Year 7 and TOP TEN South

AnSer - Southern States (Baton Rouge, LA; Gulfport, MS; and Hopkinsville, KY) has been honored with the exclusive ATSI 2023 Award of Excellence for the 7th consecu-tive year and is ranked in the TOP TEN. This award is presented annually by the As-sociation of TeleServices International (ATSI), the industry’s Trade Association for pro-viders of telecommunications and call center services including telephone answering and message delivery across North America and the UK. AnSer - Southern States was pre-sented with the award at ATSI’s 2023 conference in Atlanta, GA. 

Independent judges are contracted by ATSI to evaluate message services over a six-month period. The scoring criteria includes:

“For 27 years, ATSI and CAM-X have partnered together to bring our association the ATSI AOE (Award of Excellence). This program is a great way for you and your staff to find out how well your callers are being taken care of. The AOE is not a competition against other answering services; it is a competition against yourselves. It is a tool to measure how well your business partner's callers are being treated. Since all calls are graded by a neutral third party, you can get an honest appraisal of the quality being given. Measured politeness, manners and the best possible message are the way to ensure success for both your service and their business and there is now the option to have 10 or 20 calls evaluated. ATSI is very happy to continue to provide this evolving program to our members, through our association with CAM-X!” says ATSI President Jim Reandeau.

The award started 27 years ago as a means to improve the overall quality of the call center industry by setting expectations and measurements to ensure a successful call handling experience.

Now a seven-time winner AnSer - Southern States earned the Emerald Award. ATSI extends its congratulations to the staff of AnSer - Southern States on their proven, TOP TEN quality service to their customers.